Shipping policy

Shipping FAQ's

How much is shipping?

Shipment information will be shared during the checkout.

What are your shipping and processing times?

All orders are fulfilled & shipped within 1-2 business days of receiving them.

Standard Shipping Times

In Egypt: 2-3 business days

Can I track my order?

All orders come with a tracking code and are available for tracking. Orders can be tracked via the tracking email or tracking button on the homepage. 

Can I cancel my order before it arrives?

We can cancel orders that have not been dispatched yet, although once the package leaves us we are unable to cancel/refund orders while there is an active tracking number available. 

Can I change my shipping address after my order has been placed?

If your order has not been dispatched from our store, we can update the address for you. But if your order has already been dispatched, unfortunately, we are unable to redirect your purchase, as it is no longer within our control.

There is an incorrect/ missing/ defective item in my order, what should I do?

We apologize for any inconvenience or errors. Please contact our customer care team at info@noomyearplugs.com with sufficient information of photos/videos of the product and we will get back to you asap.

I have not received my order, what should I do?

If you have waited the maximum delivery time since receiving your ‘shipment confirmation’ and still have not received your purchase, please email us: info@noomyearplugs.com for customer support 24/7.

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by national holidays. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Please note: NOOMY is not responsible for insufficient or incorrect shipping addresses provided or uncollected parcels by the customer.